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iOTA ONE 2110

FAQs

Need help with your iOTA ONE (2110)?

Our support team have used their knowledge to put together a list of answers to your most frequently asked questions.

iOTA ONE tablets 2110
  • Where can I find the tech specs?

    You can find the tech specs for the iOTA ONE 2110 here.

  • Q: The battery does not charge. What should I do?

    A: There are 3 main possible reasons for this problem: bad connection, improper temperature condition, or damaged battery or adapter. As for bad connection, the user should:

    1. Check all connectors to ensure proper connectivity;
    2. Unplug the supplied power adapter from the wall and verify that the outlet is functioning;
    3. Check all cable connections, plug the adapter back into the tablet, and then plug back into the wall socket; In regards to improper temperature conditions, i.e. the tablet’s temperature is below 0°C or higher than 35°C, the user should change the location and charge the battery in an ambient temperature between 0°C to 35°C. If the battery or adapter has been damaged, contact an authorised reseller to replace the battery or power adapter.
  • Q: The Touchpad of the keyboard is not functioning?

    A: Please follow these steps…

    • Check the connectors meet up properly;
    • Ensure all updates are completed;
    • Run any diagnostics on the device;
    • Restart the device then check that the power light appears.
  • Q: I have updated my device and it has gone into a boot loop and will not restart after a reset, what should I do?

    A: You will need to follow the guide below to re-install your system software:

    Creating a bootable USB hard drive ready to re-install your device’s software

    1. Insert your USB drive (Minimum 4GB for Creators Edition and 8GB for Anniversary Edition)
    2. Open Diskpart by typing Diskpart in the search bar and click on the app
    3. Click ‘Yes’
    4. Type ‘list disk’ – You will then see the disk. Make a note of the USB disk number (Usually 1) – WARNING – REMEMBER TO CHOOSE THE CORRECT DRIVE – DO NOT SELECT YOUR MAIN HARD DRIVE – THE NEXT STEP WILL WIPE YOUR SELECTED DRIVE
    5. Type ‘select disk (1)’ – You will get confirmation that the disk is selected
    6. Type ‘clean’ – This will wipe the disk
    7. Type ‘exit’ and close the command prompt window
    8. Type ‘diskman’ and select ‘Create and format hard disk partitions’
    9. Once the window opens you will see the ‘Unallocated drive’ (usually at the bottom)
    10. Right click on the drive and select ‘New Simple Volume’ and follow the format tool wizard to format the drive
    11. Download your preferred Windows 10 Version here
    • iOTA One 2110 Anniversary Edition (This version will factory reset your device, removing all software, files and personal settings. It will install Windows 10 Anniversary Edition)
    • iOTA One 2110 Creators Edition (This version will factory reset your device, removing all software, files and personal settings. It will update your device to Windows 10 Creators Edition)
    1. Once your download is complete, please unzip the file
    2. Once the file is extracted drag the contents of the folder directly to the USB hard drive
    3. IMPORTANT – Please rename the drive ‘WINPE’
    4. If you have followed the steps correctly, then you have created a bootable USB hard drive ready to re-install your device’s software

    Re-installing your device’s software – This process will factory reset your device, removing all software, files and personal settings!

    a) Follow the steps above to create a bootable USB hard drive to re-install your devices software

    b) Insert your USB hard drive

    There are two ways to get your iOTA ONE into recovery mode and boot from the USB hard drive:

    Option 1

    a) If you are unable to access your desktop, the simplest way of putting your device into recovery mode is to switch the iOTA on and off 3 times until you see the message ‘Preparing Automatic Repair’ followed by ‘Diagnosing your PC’

    Please note, you need to keep on turning the device on and off before it reboots into the system

    b) Your device will boot (usually sideways/portrait) into an Automatic Repair mode with a blue screen

    c) Once in Automatic Repair mode please select Advanced options>Use a device>EFI USB Device

    d) The device will now reboot and automatically re-install your devices software

    Please do not touch your device, turn off your device and make sure to plug the iOTA ONE in at the mains.

    Option 2

    a) If you are able to access your desktop, please select the Windows Start menu>Settings>Update & security>Recovery>Advanced start-up>Restart nowb)

    b) Your device will boot into a blue screen recovery menu option

    c) Once in this recovery mode please select Use a device>EFI USB Device

    d) The device will now reboot and automatically re-install your devices software

    Please do not touch your device, turn off your device and make sure to plug the iOTA in at the mains.

    1. Once the new software has finished installing, the Command Prompt Screen will turn green. Please press any key to finish the installation
    2. Your device will now reboot and start the Windows 10 set-up assistant. Please go through the set-up and enjoy your iOTA.

     If you have any issue during this process please contact our very knowledgeable support team on our live chat at www.iotatablets.com or [email protected]

    If you would prefer to speak to a member of our support team, please call us on 01925 854900.

  • Q: My battery drains quickly, even when the tablet is in Standby Mode. What is wrong with it?

    A: If the tablet is not in range of a network it can connect to, the tablet continues to send out signals to locate a base station and drains the battery. So, temporarily turn on the tablet, or move the tablet in range of a network it can connect to, or temporarily turn on the wireless connection on your tablet. In addition, if the tablet keeps checking for Windows updates, even in Standby mode, the battery will drain quickly too. It is normal in this case. The user can disable it by selecting “Never check for update”. However, this is not recommended. The user should be cautious before doing this.

  • Q: My battery drains quickly, even when the tablet is in Standby Mode. What is wrong with it?

    A: 1. Complete a Disk Clean-Up (To create more free storage space)

    • Once you have completed your update, to create more free storage space, type ‘Disk Clean-up’ into the search box and select the Disk Clean-up app
    • Now press ‘Clean up system files’
    • Then select the files, including any previous old Windows installation files by ticking the boxes to the left of the window. Once you are happy to delete the selected files, press OK. This will, permanently delete the selected files and increase your free available storage.

    Note: Once these files are deleted, you will not be able to restore to the previous Windows 10 version

          2. Use an external hard drive. You can insert external devices via the ports provided.

    You will need to ensure that this size of hard drive is sufficiently powered so that you can connect the device. If the HD is of a large size, you will need a USB-Y cable and another USB power input to give your HD the power that it will need (you can use a charger for this). Once powered and plugged in, the HD should be recognised by your iOTA immediately and be ready to use.

  • Q: The Tablet does not turn on. What should I do?

    A: It may be because the battery is completely discharged. Charge the tablet for at least 4 hours, then press and hold the Power Button for 3 seconds to turn on the tablet.

    Note: sometimes the power button needs to be held down for longer than the 3 seconds if it is in a hard shutdown mode.

  • Q: The Tablet is connected to the power adapter for charging, but still fails to turn on. Why?

    A: If the tablet has been idle for a long period of time, or has just been purchased and used for the first time, it’s battery might be completely discharged. In this case it is suggested that the user should charge the battery for over half an hour before turning it on, so as to guarantee the stability of its system.

  • Q: The Tablet does not turn off. What should I do?

    A: Press and hold the Power Button for 10 seconds to perform a hard shut down. Note: User will need to wait for about 8 seconds before turning the tablet back on again after it has shut down.

  • Q: Can blind or visually impaired people use this iOTA ONE?

    A: Yes. This tablet supports a featured function designed for blind or visually impaired people. This is the Narrator mode. Narrator is a screen reader that vocalizes all elements on screen, including text and buttons. To enable Narrator mode, touch Start > Settings > Ease of Access > Narrator, then toggle the slider to turn on Narrator. In Narrator mode, every time you touch the screen, you will hear a voice telling you the text or button you are touching.

  • Q: The Tablet is connected to the power adapter for charging, but still fails to turn on. Why?

    A: If the tablet has been idle for a long period of time, or has just been purchased and used for the first time, it’s battery might be completely discharged. In this case it is suggested that the user should charge the battery for over half an hour before turning it on, so as to guarantee the stability of its system.

  • Q: The Touchscreen doesn’t seem to respond properly to touches. What is the problem?

    A: You may have enabled the Narrator mode on your tablet. You can touch Start > Settings > Easy Access > Narrator, then toggle the slider to turn on Narrator. Alternatively, press ESC and CapsLock button at the same time to turn on Narrator mode.

  • Q: The Touchscreen responds slowly or improperly; what’s wrong?

    A: Perhaps the screen is dirty, or sometimes the protective cover prevents the tablet from recognising your inputs.
    1. Wipe the surface of the tablet, until it is clean, with a lint free cloth;
    2. Remove any protective covers from the touch screen.

  • Q: The system crashes, or the screen turns blue, after startup. What can I do?

    A: This may be because the device system has been damaged to some extent from improper shut-down actions. In shut down status, we recommend restarting your device following the instructions below:

    • Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
    • While holding down the Shift key, select Restart.
    • On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
    • Your PC will restart and will reset itself.

    OR

    • To reset, go to Settings > Update & Security > Recovery > Reset this PC.
    • For a full, factory reset, remove all settings and files. Please externally save all files you wish to keep before doing this.
    • Your PC will restart and will reset itself.

    OR

    • If you wish to boot from an EFI USB, go to Settings > Update & Security > Recovery > Advanced start-up.
    • Choose Use a device and select the device you wish to boot from.
    • Your PC will restart and will boot from the device chosen. Follow the instructions to complete
  • Q: Unable to access the account due to a lost password. What should I do?

    A: Press and hold the Power Button for 10 seconds to perform a hard shut down;

    1. In shut down status, press and hold the Power and Volume button together to reboot the iOTA ONE and enter the Recovery mode;

    2. Select “Troubleshooting – Refresh or reset your PC, or use advanced tools”.

  • Q: There is no wireless connection; how do I set this up?

    A: Check if the wireless radio is on. See Wi-Fi setting.
    1. Try to get closer to the wireless access point;
    2. Reset the wireless router if using a private network; open the browser to view the landing page if using a public network.

  • Q: My external hard drive is connected but not being recognised; how do I get it to work?

    A: If the HD is of a larger size, it will need some power to have it be recognised. You will need a USB-Y cable and another USB power input to give your HD the power that it will need (you can use a charger for this). Once the HD is powered and plugged in, it should be recognised immediately.