News

A: There are 3 main possible reasons for this problem: bad connection, improper temperature condition, or damaged battery or adapter.

As for bad connection, the user should:

1. Check all connectors to ensure proper connectivity;
2. Unplug the supplied AC power adapter from the wall and verify that the outlet is functioning;
3. Check all cable connections, plug the adapter back into the device, and then plug back into the wall socket;

In regards to improper temperature conditions, i.e. the device’s temperature is below 0°C or higher than 35°C,  the user should change the location and charge the battery in an ambient temperature between 0°C to 35°C. If the battery or adapter has been damaged, contact an authorised reseller to replace the battery or power adapter.

A: If the device is not in range of a network it can connect to, the device continues to send out signals to locate a base station and drains the battery. So, temporarily turn on the device, or move the device in range of a network it can connect to, or temporarily turn on the wireless connection on your device.

In addition, if the device keeps checking for Windows updates, even in Standby mode, the battery will drain quickly too. It is normal in this case. The user can disable
it by selecting “Never check for update”. However, this is not recommended. The user should be cautious before doing this.

A: It may be because the battery is completely discharged. Charge the device for at least 4 hours, then press and hold the Power Button for 3 seconds to turn on the device.

(Note: sometimes the power button needs to be held down for longer than the 3 seconds if it is in a hard shutdown mode)

A: 1. Complete a Disk Clean-Up (To create more free storage space)

• Once you have completed your update, to create more free storage space, type ‘Disk Clean-up’ into the search box and select the Disk Clean-up app
• Now press ‘Clean up system files’
• Then select the files, including any previous old Windows installation files by ticking the boxes to the left of the window. Once you are happy to delete the selected files, press OK. This will, permanently delete the selected files and increase your free available storage.

Note: Once these files are deleted, you will not be able to restore to the previous Windows 10 version

 2. Use an external hard drive. You can insert external devices via the ports provided.

You will need to ensure that this size of hard drive is sufficiently powered so that you can connect the device. If the HD is of a large size, you will need a USB-Y cable and another USB power input to give your HD the power that it will need (you can use a charger for this). Once powered and plugged in, the HD should be recognised by your iOTA immediately and be ready to use.

A: If the device has been idle for a long period of time, or has just been purchased and used for the first time, it’s battery might be completely discharged. In this case it is suggested that the user should charge the battery for over half an hour before turning it on, so as to guarantee the stability of its system.

A: Press and hold the Power Button for 10 seconds to perform a hard shut down.

Note: User will need to wait for about 8 seconds before turning the device back on again after it has shut down.

A: Yes. This device supports a featured function designed for blind or visually impaired people. This is the Narrator mode. Narrator is a screen reader that vocalizes all elements on screen, including text and buttons. To enable Narrator mode, touch Start > Settings > Ease of Access > Narrator, then toggle the slider to turn on Narrator.
In Narrator mode, every time you touch the screen, you will hear a voice telling you the text or button you are touching.

A: This may be because the device system has been damaged to some extent from improper shut-down actions. In shut down status, we recommend restarting your device following the instructions below:

• Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
• While holding down the Shift key, select Restart.
• On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
• Your PC will restart and will reset itself.

OR

• To reset, go to Settings > Update & Security > Recovery > Reset this PC.
• For a full, factory reset, remove all settings and files. Please externally save all files you wish to keep before doing this.
• Your PC will restart and will reset itself.

OR

• If you wish to boot from an EFI USB, go to Settings > Update & Security > Recovery > Advanced start-up.
• Choose Use a device and select the device you wish to boot from.
• Your PC will restart and will boot from the device chosen. Follow the instructions to complete

A: Press and hold the Power Button for 10 seconds to perform a hard shut down;

1. In shut down status, press and hold the Power and Volume button together to reboot the device and enter the Recovery mode;
2. Select “Troubleshooting – Refresh or reset your PC, or use advanced tools”.

A: Check if the wireless radio is on. See Wi-Fi setting.

1. Try to get closer to the wireless access point.
2. Reset the wireless router if using a private network; open the browser to view the landing page if using a public network.

A: There are two possible reasons for this problem. One is that the keyboard has not been connected properly. If so, not only the Touchpad, but also the other keys will not function. In this case, reconnect the keyboard.
The second reason is that the Touchpad has been deactivated. Press the function keys to activate it.

A: Once the remaining capacity of the battery is less than 4%, the screen will turn black automatically. It enters S4 mode
(i.e. hibernating status). All running data will be saved on the HDD. Under such circumstance, the user can recharge the battery with the supplied power adapter for 5 minutes before rebooting it again.

A: Press and hold the Power Button for 10 seconds to perform a hard shut down. Note: User will need to wait for about 8 seconds before turning the device back on again after it has shut down.

A: Yes. This device supports a featured function designed for blind or visually impaired people. This is the Narrator mode. Narrator is a screen reader that vocalizes all elements on screen, including text and buttons. To enable Narrator mode, touch Start > Settings > Ease of Access > Narrator, then toggle the slider to turn on Narrator. In Narrator mode, every time you touch the screen, you will hear a voice telling you the text or button you are touching.

A: If you don’t have a Microsoft account and have forgotten your local account password, you can’t recover it. Instead, you’ll need to reset your PC. Please see instructions below:

• 1. Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
  2. While holding down the Shift key, select Restart.
  3. On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
  4. Your PC will restart and will reset itself.

Note: Following these steps will remove all of your data, programs, and settings.

A: Check if the wireless radio is on. See Wi-Fi setting.
1. Try to get closer to the wireless access point;
2. Reset the wireless router if using a private network; open the browser to view the landing page if using a public network.

A: Firstly, please ensure that the device is properly connected to your screen, via the screen HDMI port. The device should also be powered via the power adapter which is included in the giftbox.

Please also ensure that the correct process is followed when using the iOTA GO. Perform the following steps in order:

1. Ensure that the display you are using is plugged into the power mains. Keep the device switched off.
2. Connect the iOTA GO to power and plug into the HDMI port.
3. Turn on iOTA GO. A blue light will appear to confirm it is turned on.
4. Turn on display screen.

A: Go to Settings, Update & Security, then ‘Recovery’. Click ‘Get started’ to begin the reset process.

When you reset the device, you will have the option to ‘Keep my files’ or ‘Remove everything’. To clear all files and settings from your iOTA, you will need to remove everything. We recommend saving any files you wish to keep on an external hard drive, before you do this.

A: The iOTA GO has a vent which acts as the device cooling system. Noise from this fan is normal and does not indicate a problem with the device.

A: Press and hold the Power Button for 10 seconds to perform a hard shut down. Note: User will need to wait for about 8 seconds before turning the device back on again after it has shut down.

A: Yes. This device supports a featured function designed for blind or visually impaired people. This is the Narrator mode. Narrator is a screen reader that vocalizes all elements on screen, including text and buttons. To enable Narrator mode, touch Start > Settings > Ease of Access > Narrator, then toggle the slider to turn on Narrator. In Narrator mode, every time you touch the screen, you will hear a voice telling you the text or button you are touching.

A: If you don’t have a Microsoft account and have forgotten your local account password, you can’t recover it. Instead, you’ll need to reset your PC. Please see instructions below:

• 1. Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
  2. While holding down the Shift key, select Restart.
  3. On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
  4. Your PC will restart and will reset itself.

Note: Following these steps will remove all of your data, programs, and settings.

A: Check if the wireless radio is on. See Wi-Fi setting.
1. Try to get closer to the wireless access point;
2. Reset the wireless router if using a private network; open the browser to view the landing page if using a public network.

A: Your iOTA BASE keyboard and mouse require charged batteries to function. Please insert the correct batteries, as advised in the Keyboard & Mouse User Guide.

When you open the keyboard and, or mouse to insert the necessary batteries, you will find a small USB connector in the space next to the battery area. Please remove the USB dongle and insert it into one of the USB ports on the iOTA BASE. This will instantly connect the keyboard and mouse; simply begin using them after you have done this.

A: Go to Settings, Update & Security, then ‘Recovery’. Click ‘Get started’ to begin the reset process.

When you reset the device, you will have the option to ‘Keep my files’ or ‘Remove everything’. To clear all files and settings from your iOTA, you will need to remove everything. We recommend saving any files you wish to keep on an external hard drive, before you do this.