iOTA ONE 2120

FAQs

Need help with your iOTA ONE (2120)?

Our support team have used their knowledge to put together a list of answers to your most frequently asked questions.

[mpc_accordion preset=”mpc_preset_8″ content_preset=”_mpc_preset_0″ auto_close=”true” auto_indent=”” opened=”1″ title_font_preset=”default” title_font_color=”#555555″ title_font_size=”16″ title_font_transform=”uppercase” title_font_align=”left” title_background_color=”#f3f3f3″ title_border_css=”border-radius:5px;” title_padding_divider=”true” title_padding_css=”padding-top:7px;padding-right:10px;padding-bottom:7px;padding-left:10px;” title_margin_divider=”true” title_margin_css=”margin-top:10px;margin-right:0px;margin-bottom:0px;margin-left:0px;” hover_title_color=”#ffffff” hover_title_background_color=”#000000″ content_font_preset=”default” content_font_color=”#555555″ content_font_size=”16″ content_font_align=”left” content_background_color=”#f3f3f3″ content_border_css=”border-radius:5px;” content_padding_divider=”true” content_padding_css=”padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;” content_margin_divider=”true” content_margin_css=”margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;” margin_divider=”true” margin_css=”margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;” mpc_icon__transition=”slide-right” mpc_icon__icon=”fa fa-angle-down” mpc_icon__icon_color=”#555555″ mpc_icon__icon_size=”20″ mpc_icon__padding_css=”padding:10px;” mpc_icon__hover_icon=”fa fa-angle-right” mpc_icon__hover_icon_color=”#ffffff”][mpc_accordion_tab title=”Q: The battery does not charge. What should I do?
”]

A: There are 3 main possible reasons for this problem: bad connection, improper temperature condition, or damaged battery or adapter. As for bad connection, the user should:

  1. Check all connectors to ensure proper connectivity;
  2. Unplug the supplied power adapter from the wall and verify that the outlet is functioning;
  3. Check all cable connections, plug the adapter back into the tablet, and then plug back into the wall socket; In regards to improper temperature conditions, i.e. the tablet’s temperature is below 0°C or higher than 35°C, the user should change the location and charge the battery in an ambient temperature between 0°C to 35°C. If the battery or adapter has been damaged, contact an authorised reseller to replace the battery or power adapter.
[/mpc_accordion_tab][mpc_accordion_tab title=”Q: The Touchpad of the keyboard is not functioning?”]

A: Please follow these steps…

  • Check the connectors meet up properly;
  • Ensure all updates are completed;
  • Run any diagnostics on the device;
  • Restart the device then check that the power light appears.
[/mpc_accordion_tab][mpc_accordion_tab title=”Q: How can I increase the space on my iOTA?”]

A: 1. Complete a Disk Clean-Up (To create more free storage space) 

  • Once you have completed your update, to create more free storage space, type ‘Disk Clean-up’ into the search box and select the Disk Clean-up app
  • Now press ‘Clean up system files’
  • Then select the files, including any previous old Windows installation files by ticking the boxes to the left of the window. Once you are happy to delete the selected files, press OK. This will, permanently delete the selected files and increase your free available storage.

Note: Once these files are deleted, you will not be able to restore to the previous Windows 10 version

      2Use an external hard drive. You can insert external devices via the ports provided.

You will need to ensure that this size of hard drive is sufficiently powered so that you can connect the device. If the HD is of a large size, you will need a USB-Y cable and another USB power input to give your HD the power that it will need (you can use a charger for this). Once powered and plugged in, the HD should be recognised by your iOTA immediately and be ready to use.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: My battery drains quickly, even when the tablet is in Standby Mode. What is wrong with it?
”]

A: If the tablet is not in range of a network it can connect to, the tablet continues to send out signals to locate a base station and drains the battery. So, temporarily turn on the tablet, or move the tablet in range of a network it can connect to, or temporarily turn on the wireless connection on your tablet. In addition, if the tablet keeps checking for Windows updates, even in Standby mode, the battery will drain quickly too. It is normal in this case. The user can disable it by selecting “Never check for update”. However, this is not recommended. The user should be cautious before doing this.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: The Tablet does not turn on. What should I do?
”]

A: It may be because the battery is completely discharged. Charge the tablet for at least 4 hours, then press and hold the Power Button for 3 seconds to turn on the tablet.

Note: sometimes the power button needs to be held down for longer than the 3 seconds if it is in a hard shutdown mode.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: The Tablet is connected to the power adapter for charging, but still fails to turn on. Why?
”]

A: If the tablet has been idle for a long period of time, or has just been purchased and used for the first time, it’s battery might be completely discharged. In this case it is suggested that the user should charge the battery for over half an hour before turning it on, so as to guarantee the stability of its system.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: The Tablet does not turn off. What should I do?”]

A: Press and hold the Power Button for 10 seconds to perform a hard shut down. Note: User will need to wait for about 8 seconds before turning the tablet back on again after it has shut down.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: Can blind or visually impaired people use this iOTA ONE?”]

A: Yes. This tablet supports a featured function designed for blind or visually impaired people. This is the Narrator mode. Narrator is a screen reader that vocalizes all elements on screen, including text and buttons. To enable Narrator mode, touch Start > Settings > Ease of Access > Narrator, then toggle the slider to turn on Narrator. In Narrator mode, every time you touch the screen, you will hear a voice telling you the text or button you are touching.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: The Tablet is connected to the power adapter for charging, but still fails to turn on. Why?
”]

A: If the tablet has been idle for a long period of time, or has just been purchased and used for the first time, it’s battery might be completely discharged. In this case it is suggested that the user should charge the battery for over half an hour before turning it on, so as to guarantee the stability of its system.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: The Touchscreen doesn’t seem to respond properly to touches. What is the problem?
”]

A: You may have enabled the Narrator mode on your tablet. You can touch Start > Settings > Easy Access > Narrator, then toggle the slider to turn on Narrator. Alternatively, press ESC and CapsLock button at the same time to turn on Narrator mode.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: The Touchscreen responds slowly or improperly; what’s wrong?”]

A: Perhaps the screen is dirty, or sometimes the protective cover prevents the tablet from recognising your inputs.
1. Wipe the surface of the tablet, until it is clean, with a lint free cloth;
2. Remove any protective covers from the touch screen.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: The system crashes, or the screen turns blue, after startup. What can I do?”]

A: This may be because the device system has been damaged to some extent from improper shut-down actions. In shut down status, we recommend restarting your device following the instructions below:

  • Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
  • While holding down the Shift key, select Restart.
  • On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
  • Your PC will restart and will reset itself.

OR

  • To reset, go to Settings > Update & Security > Recovery > Reset this PC.
  • For a full, factory reset, remove all settings and files. Please externally save all files you wish to keep before doing this.
  • Your PC will restart and will reset itself.

OR

  • If you wish to boot from an EFI USB, go to Settings > Update & Security > Recovery > Advanced start-up.
  • Choose Use a device and select the device you wish to boot from.
  • Your PC will restart and will boot from the device chosen. Follow the instructions to complete
[/mpc_accordion_tab][mpc_accordion_tab title=”Q: Unable to access the account due to a lost password. What should I do?
”]

A: Press and hold the Power Button for 10 seconds to perform a hard shut down;

1. In shut down status, press and hold the Power and Volume button together to reboot the iOTA ONE and enter the Recovery mode;

2. Select “Troubleshooting – Refresh or reset your PC, or use advanced tools”.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: There is no wireless connection; how do I set this up?”]

A: Check if the wireless radio is on. See Wi-Fi setting.
1. Try to get closer to the wireless access point;
2. Reset the wireless router if using a private network; open the browser to view the landing page if using a public network.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: My external hard drive is connected but not being recognised; how do I get it to work?”]

A: If the HD is of a larger size, it will need some power to have it be recognised. You will need a USB-Y cable and another USB power input to give your HD the power that it will need (you can use a charger for this). Once the HD is powered and plugged in, it should be recognised immediately.

[/mpc_accordion_tab][mpc_accordion_tab title=”Q: Where can I buy a spare charger/power adapter? “]

A: You can purchase a compatible iOTA ONE 2120 charger here.

[/mpc_accordion_tab][/mpc_accordion]
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